Policies & Terms of Participation

Last updated: January 2026

1. Registration & Enrolment

• All students must complete an enrolment form prior to attending lessons.

• Enrolment is confirmed once payment has been received in full.

• Class placement is determined by the student’s age, ability, and skill level.

• Ripples Swim School reserves the right to reassess and reassign students to a more suitable class to ensure safety, progression, and optimal learning outcomes.
  

2. Payments

• All swimming lesson fees must be paid by the due date listed on the statement emailed to families following re-enrolment week.

• It is the responsibility of the parent/guardian to ensure sufficient funds are available for payments made via the online payment system.

• Ripples Swim School incurs a processing fee for unsuccessful payment attempts.

• A $0.50 failed payment fee will be passed on to the customer for each unsuccessful payment attempt.

• Outstanding balances may result in enrolment suspension.
  

3. Late Payments & Enrolment Suspension

• Students with outstanding fees are not permitted to attend lessons.

• Ripples Swim School reserves the right to reallocate lesson places if payment is not received within a reasonable timeframe.

• Reinstatement of enrolment is subject to availability once payment has been finalised.
  

4. Class Attendance & Make-Up Lessons

• Students are expected to attend all scheduled lessons.

• If a student is unable to attend a lesson, parents/guardians must notify Ripples Swim School as soon as possible.

• Make-up lessons or refunds are only offered when a lesson is cancelled by Ripples Swim School, including:

  • Staff illness

  • Pool or facility malfunction
    

• No make-up lessons, refunds, or credits will be provided for lessons missed due to students personal circumstances, including but not limited to holidays, illness, school events, family commitments, or forgotten bookings.

• By enrolling, families acknowledge that missed lessons due to personal circumstances are not eligible for make-ups, credits, or refunds.
  

5. Cancellations & Refunds

• Once a term has commenced, fees are non-refundable and non-transferable.

• Refunds or make-up lessons will only be considered where a lesson is cancelled by Ripples Swim School due to staff illness or pool/facility malfunction.

• Missed lessons for any reason outside of Ripples Swim School’s control are not eligible for refunds, credits, or make-ups.
  

6. Health & Safety

• Students must be in good health to participate in swimming lessons.

• Parents/guardians must disclose any medical conditions, allergies, disabilities, or additional needs at enrolment and advise of any changes.

• Medical clearance or waivers may be required for certain conditions.

• Children who are unwell or displaying symptoms of illness (including fever, vomiting, diarrhoea, or contagious rashes) must not attend lessons.

• Appropriate swimwear must be worn at all times. Non-swim clothing is not permitted in the pool.

• To reduce the risk of discomfort or illness, children should avoid eating for at least 30 minutes before their lesson.

7. Behaviour & Conduct

• Respectful and safe behaviour is expected from all students, parents/guardians, and staff.

• Disruptive, unsafe, or aggressive behaviour may result in removal from the lesson and or premises.

• Continued behavioural issues may result in suspension or cancellation of enrolment.

• Students should arrive at least 5 minutes prior to their scheduled lesson.
  

8. Parent / Guardian Responsibilities

• Parents/guardians are responsible for supervising their child before and after a lesson time, including during drop-off and pick-up. This includes siblings or other children not participating in lessons. Parents/guardians need to ensure that they are supervised at all times.

• Parents may observe lessons from designated viewing areas only - behind the pool fence.

• To maintain a safe learning environment, distractions on the pool deck should be avoided.
  

9. Equipment

• Equipment provided by Ripples Swim School (including kickboards and flotation devices) must be used appropriately and as directed by instructors.

• Personal equipment may only be used with instructor approval.
  

10. Photography & Media

• Photography and video recording during lessons is permitted only with prior approval from Ripples Swim School.

• Parents may take photos or videos of their own child for personal use only.

• Ripples Swim School may use images or videos of students for promotional or educational purposes unless written opt-out consent is provided.

• Please refer to the Media & Consent Policy for further details.
  

11. Weather, Closures & Facility Issues

• Ripples Swim School operates a fully indoor swimming facility.

• Lessons run rain, hail, or shine and will not be cancelled due to weather conditions

• Lessons will only be cancelled in the event of:

  • Pool or facility malfunction

  • Unforeseen safety concerns

  • Circumstances beyond reasonable control that impact safe operation

• Families will be notified as soon as practicable should a lesson need to be cancelled for the above reasons - this will come via a text message, so please ensure contact details are kept up to date - this is the parent or guardians responsibility to do so.
  

12. Liability & Waivers

• All students and parents/guardians must complete their enrolment form prior to their first lesson with Ripples Swim School.

• Ripples Swim School is not responsible for injury, loss, or damage to personal belongings while on the premises or during lessons.

• Participation in swimming lessons is undertaken at the participant’s own risk.

13. Policy Updates

• Ripples Swim School reserves the right to update or amend policies at any time.

• Updated policies will be communicated via the SimplySwim Portal, email and/or published on our website.